Privacy Policy

We collect only what we need to process orders and run the site:

• Account details: name, email address, and login method when you create an account.
• Order details: shipping address, phone number, the items you order, and your selected field of qualified research.
• Payment confirmation: the payment method you choose and confirmation that payment was received. We do not store full card numbers on our servers.
• Messages: anything you send us through contact forms, the account inbox, or support.
• Usage data: basic technical information such as browser type and pages visited, collected through cookies and analytics.

We use your information to:

• process, fulfill, and ship your orders;
• confirm your eligibility and record your research field with each order;
• send order confirmations, tracking, and support replies;
• detect and prevent fraud, abuse, and prohibited use; and
• meet our legal, tax, and compliance obligations.

Payments are handled through our authorized payment channels. Sensitive payment data is processed by the payment provider under their own security standards. We receive only the information needed to confirm and reconcile your order, such as the amount, the method, and confirmation of receipt.

We use cookies and similar technologies to keep the site working, remember your cart, and understand how the site is used. We may use analytics and advertising measurement tools that record page views and conversions. These tools receive numeric and technical values only. We do not send product names or health-related details to third-party marketing tools. You can control cookies through your browser settings.

We do not sell your personal information. We share it only with service providers who help us operate, such as our hosting, database, payment, and shipping partners, and only as needed to provide their service. We may also disclose information when required by law or to protect our rights, safety, and property.

We keep order records, including your selected field of qualified research and your acknowledgment of our Terms, for as long as needed to fulfill orders and to meet legal, accounting, and compliance requirements. We may retain records of prohibited-use requests in order to enforce our policies.

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can review and update your account details after signing in, and you can ask us to access, correct, or delete your personal information by contacting us. Some information must be retained where the law or our compliance obligations require it.

This website is intended only for qualified research professionals aged 21 or older. We do not knowingly collect information from anyone under 21. If you believe someone under 21 has provided information, contact us and we will remove it.

Questions about this Privacy Policy can be sent to support@trusted-pep.com. See our business information page for more ways to reach us.